Privacy policy
Last Updated: Oct 21, 2024
Introduction
Welcome to Our Pet Village LTD ("we," "us," "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website www.ourpetvillage.com, sign up for our mailing list, or engage with our services.
This Privacy Policy should be read in conjunction with our Terms of Use. By using our services or accessing our website, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect personal information through direct interactions and automated technologies, including but not limited to:
-
Contact Information: Name, email address, phone number, and postal address.
-
Identification Information: Date of birth, and other relevant identifiers.
-
Usage Data: Information on how you use our website, including browsing patterns and engagement.
-
Technical Data: IP address, browser type, operating system, and other technical details about your device.
-
Marketing Preferences: Your preferences for receiving marketing communications.
How We Use Your Information
We use your personal information for the following purposes:
-
Service Provision: To deliver, operate, and maintain our services.
-
Personalisation: To customise your experience, including building user profiles to offer you more relevant content and marketing materials.
-
Communication: To send newsletters, promotions, and other communications based on your preferences.
-
Legal Obligations: To comply with applicable laws, regulations, and legal processes.
-
Security and Fraud Prevention: To safeguard our website and services against fraudulent or illegal activities.
-
Market Research: To conduct research that improves our offerings and services.
-
Competitions and Promotions: To run and manage contests, giveaways, and other promotional campaigns.
We also collect aggregated data (non-identifiable) for website usage analysis to help improve our services and performance.
Consent to Data Sharing
We will not sell or lease your personal information to third parties for their marketing purposes without your explicit consent. You may be asked to opt in to such communications, and you will always have the right to withdraw your consent at any time.
You can opt in or withdraw consent by updating your preferences through your account settings, clicking the "unsubscribe" link in emails, or contacting us directly at hello@ourpetvillage.com.
Legal Basis for Processing
We process your data based on the following legal grounds under the General Data Protection Regulation (GDPR):
-
Consent: You have given us clear consent to process your personal data for specific purposes (e.g., subscribing to our newsletter).
-
Contract: Processing is necessary for fulfilling a contract with you (e.g., completing a product order).
-
Legal Obligation: We are required to process your data to comply with laws and regulations.
-
Legitimate Interests: Processing is necessary for our legitimate interests (e.g., enhancing our services), provided it does not override your rights and freedoms.
Sharing Your Information
We may share your personal information with:
-
Service Providers: Third parties that help us operate our website, run promotions, and provide marketing services.
-
Business Transfers: If our company is acquired or merged with another business, your data may be transferred as part of the business assets.
-
Legal Authorities: To comply with legal obligations or protect our legal rights, we may share data with authorities or regulatory bodies.
-
Marketing Partners: With your explicit consent, we may share your data with third-party marketing partners to offer products and services that may interest you.
Data Retention
We will retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy. We may retain your data longer if required by law or if necessary to resolve disputes and enforce our agreements.
Your Rights Under GDPR
You have the following rights in relation to your personal data:
-
Access: Request access to the personal data we hold about you.
-
Correction: Ask for inaccurate data to be corrected or updated.
-
Erasure: Request the deletion of your personal data when it is no longer required.
-
Restriction: Restrict the processing of your data in certain situations.
-
Data Portability: Request the transfer of your personal data to another party.
-
Objection: Object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at hello@ourpetvillage.com.
Data Security
We have implemented appropriate security measures to protect your personal data from unauthorised access, use, or disclosure. However, please note that no system is completely secure, and we cannot guarantee absolute security.
Use of Your Personal Information Submitted to Other Websites
Please be aware that we are not responsible for the privacy practices or content of other websites, even if you accessed those websites through links on our website. This Privacy Policy applies only to the data we collect on our website or through our services.
We recommend that you check the privacy policies of any other websites you visit to understand how your personal information will be handled.
Transferring Information Globally
Owing to the global nature of the internet infrastructure, the personal information you provide may be transferred to countries outside of the United Kingdom or European Economic Area (EEA). These countries may not have the same level of legal protection for your personal data.
However, when transferring your personal data internationally, we take appropriate steps to ensure its security and protection. This may include relying on legal mechanisms such as Standard Contractual Clauses or Binding Corporate Rules to provide adequate safeguards.
If you would like more information about the safeguards we have in place for transferring your personal data internationally, please contact us at hello@ourpetvillage.com.
COOKIE POLICY
Last Updated: 21st October, 2024
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us enhance your browsing experience by enabling us to remember your actions and preferences (such as login, language settings, etc.) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How We Use Cookies
We use cookies for various reasons detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to the site.
Types of Cookies We Use
-
Strictly Necessary Cookies: These cookies are essential to the functionality of the website, ensuring it runs smoothly and that users can access secure areas, use shopping carts, and make payments.
-
Performance/Analytical Cookies: These cookies collect information about how visitors use our site, allowing us to improve the site’s functionality and understand customer behaviour.
-
Functionality Cookies: These allow us to remember choices you make (such as your language or region) and provide enhanced features.
-
Targeting/Advertising Cookies: These cookies track your activity on our site and others, providing personalised advertising and measuring the effectiveness of our marketing campaigns.
Managing Cookies
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies may impact the functionality of our website. We recommend that you enable cookies to fully enjoy the features of our site.
For more information on managing cookies, visit www.aboutcookies.org.
Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. For example, we use Google Analytics, a leading analytics provider on the web, to help us understand how you use the site and ways we can improve your experience. Google Analytics cookies may track the time spent on the site and the pages visited.
For more information on Google Analytics cookies, please visit the official Google Analytics page. You can also opt out of being tracked by Google Analytics across all websites by visiting http://tools.google.com/dlpage/gaoptout.
More Information
If you have any questions about our use of cookies or how we handle your personal information, feel free to contact us at hello@ourpetvillage.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes by email or through a prominent notice on our website.
Contact Us
For any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Our Pet Village LTD
Email: hello@ourpetvillage.com
Address: Our Pet Village LTD, Colchester Rd, Elmstead Market, Colchester CO7 7DZ
